Job Description
Join our award-winning team at the prestigious Pacific Grand Hotel as a Front Desk Agent and become the heart of our guest experience. We're seeking a passionate hospitality professional to deliver exceptional service in our stunning beachfront property. As the first point of contact, you'll create memorable moments for international travelers and local guests alike. Enjoy competitive pay, comprehensive benefits, and opportunities for rapid career advancement in one of Long Beach's most iconic hospitality destinations. Immediate start available for the right candidate!
Responsibilities
- Efficiently manage guest check-in/check-out processes using Opera property management system
- Handle reservation inquiries, modifications, and room assignments with precision
- Resolve guest concerns and complaints promptly while maintaining service excellence
- Process payments, manage cash handling, and reconcile daily transactions
- Coordinate with housekeeping and maintenance departments for seamless operations
- Provide detailed local recommendations for dining, attractions, and transportation
- Maintain accurate guest records and confidential information
- Participate in daily briefings and contribute to continuous improvement initiatives
Qualifications
- Minimum 1 year front desk or high-volume customer service experience
- Proficiency with hotel management systems (Opera, Fidelio, or similar)
- Exceptional communication skills and multilingual abilities (Spanish highly valued)
- Strong problem-solving abilities with a solutions-oriented mindset
- Ability to work flexible schedules including nights, weekends, and holidays
- Basic accounting knowledge and cash handling experience
- Professional appearance and polished guest interaction skills
- Valid California driver's license and reliable transportation