Job Description
Join the award-winning team at Omaha Grand Hotel, where exceptional service meets Midwestern hospitality! We're seeking a dynamic Front Desk Agent to be the first point of contact for our valued guests. If you thrive in fast-paced environments and possess a passion for creating memorable experiences, this is your opportunity to shine in the heart of downtown Omaha. Enjoy competitive pay, comprehensive benefits, and a supportive team culture that values growth and recognition.
Responsibilities
- Provide exceptional guest check-in/check-out services with efficiency and warmth
- Manage reservations, room assignments, and billing inquiries using Opera PMS
- Resolve guest concerns promptly while maintaining brand standards
- Coordinate with housekeeping and maintenance departments for seamless operations
- Process payments and accurately handle cash/credit transactions
- Market hotel amenities and local attractions to enhance guest experiences
Qualifications
- 1+ years hotel front desk or customer service experience preferred
- Proficiency in property management systems (Opera, Delphi)
- Strong problem-solving and conflict resolution abilities
- Exceptional communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Flexible availability including nights, weekends, and holidays
- High school diploma or equivalent required