Job Description
Join our award-winning hospitality team at Desert Ridge Resort & Spa! We're seeking charismatic Front Desk Agents to deliver exceptional guest experiences during day, evening, and overnight shifts. As the first point of contact, you'll create memorable arrivals and departures while supporting resort operations. Enjoy competitive pay, flexible scheduling, and comprehensive benefits including health insurance and employee discounts.
Our luxury desert resort features stunning amenities, and you'll work alongside passionate professionals committed to excellence. If you thrive in fast-paced environments and take pride in flawless service, apply today to start your hospitality career in Mesa's premier destination.
Responsibilities
- Manage guest check-ins/checkouts efficiently with attention to detail
- Handle reservation inquiries and modify bookings using resort systems
- Resolve guest concerns promptly and escalate complex issues to management
- Process payments and maintain accurate cash handling procedures
- Coordinate with housekeeping, valet, and dining departments for seamless operations
- Answer multi-line phones and provide local attraction recommendations
- Perform nightly audits and generate daily operational reports
Qualifications
- Minimum 1 year front desk or customer service experience in hospitality
- Proficiency with property management systems (Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Valid Arizona driver's license with clean driving record
- High school diploma or equivalent; college degree preferred
- Basic computer literacy and data entry accuracy
- Ability to stand for extended periods and lift up to 25 lbs