Job Description
Join our dynamic team at Grand Hospitality Group as a Hotel Shift Supervisor and be part of New York's premier hospitality experience. We're seeking energetic professionals to ensure seamless operations during evening and overnight shifts. Enjoy competitive compensation, flexible scheduling, and opportunities for advancement in a luxury environment.
Responsibilities
- Manage front desk operations during assigned shifts (check-ins, check-outs, billing)
- Oversee housekeeping and maintenance teams for optimal service delivery
- Handle guest inquiries and resolve issues with exceptional customer service
- Monitor security protocols and ensure guest safety standards
- Coordinate with departments for smooth shift transitions
- Train new staff on operational procedures and service standards
- Prepare shift reports and maintain accurate documentation
Qualifications
- Minimum 2 years hotel supervisory experience preferred
- Availability for evening/overnight shifts (3 PM - 11 PM or 11 PM - 7 AM)
- Strong conflict resolution and multitasking abilities
- Proficient in hotel management systems (Opera, etc.)
- New York State Food Handler's certification (or willingness to obtain)
- Ability to work weekends and holidays
- Valid driver's license (for errands if needed)
- Fluent in English; Spanish a plus