Job Description
Join our award-winning team at the Memphis Grand Hotel, where Southern hospitality meets modern luxury! We're seeking dynamic Front Desk Agents to create memorable experiences for our international guests. This full-time role offers competitive pay, comprehensive benefits, and career advancement opportunities in the heart of Downtown Memphis. As the first point of contact, you'll embody our commitment to excellence while handling check-ins, managing reservations, and solving guest inquiries with professionalism and warmth.
What We Offer:
- Starting wage: $15.00-$18.50/hour + tips
- Comprehensive health benefits (Day 1 eligibility)
- 401(k) with company match
- Free parking and uniform allowance
- Hotel discounts worldwide
Responsibilities
- Manage seamless guest check-in/check-out processes using Opera property management system
- Handle guest inquiries with exceptional problem-solving skills
- Process payments and maintain accurate cash drawer procedures
- Coordinate with housekeeping and maintenance teams for guest requests
- Upsell premium rooms and hotel amenities to maximize revenue
- Maintain detailed reservation records and room status updates
- Resolve guest complaints with empathy and solution-oriented mindset
Qualifications
- High school diploma or equivalent required
- 1+ years hospitality/customer service experience
- Proficiency in property management systems (Opera preferred)
- Strong communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Flexible availability for day/night/weekend shifts
- Basic math and cash handling accuracy
- Tennessee hospitality alcohol certification (or willingness to obtain)