Job Description
Join our award-winning team at Grand Harbor Hotel as a Front Desk Agent! We're seeking dynamic professionals to deliver exceptional guest experiences while enjoying the stability of weekly pay. Located in vibrant Jacksonville, FL, our hotel offers competitive wages, comprehensive training, and a supportive work environment. If you're passionate about hospitality and thrive in fast-paced settings, this is your opportunity to shine!
Responsibilities
- Check guests in/out efficiently using hotel management systems
- Manage reservations, room assignments, and billing inquiries
- Resolve guest concerns with professionalism and empathy
- Coordinate with housekeeping and maintenance teams
- Process payments and maintain accurate financial records
- Promote hotel amenities and local attractions to guests
Qualifications
- 1+ years hotel front desk or customer service experience
- Proficiency in property management systems (e.g., Opera, Fidelio)
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including weekends/holidays
- Basic math and cash handling accuracy
- Valid Florida driver's license preferred