Job Description
Join our award-winning team at Grand Louisville Hotel and be the heart of our guest experience! We're urgently seeking charismatic Front Desk Agents to deliver exceptional hospitality in downtown Louisville. This is your opportunity to shine in a dynamic environment where every interaction matters.
As a key member of our hospitality team, you'll handle guest check-ins, manage reservations, and create memorable moments. We offer competitive pay, comprehensive benefits, and career growth opportunities. If you're passionate about service excellence and thrive in fast-paced settings, apply today!
Responsibilities
- Efficiently manage guest check-ins/checkouts using hotel systems
- Process payments and maintain accurate guest account records
- Resolve guest inquiries with professionalism and empathy
- Coordinate with housekeeping and maintenance teams
- Handle emergency situations calmly and effectively
- Promote hotel services and local attractions
Qualifications
- Minimum 1 year hospitality/customer service experience
- Proficiency with PMS systems (e.g., Opera, Delphi)
- Exceptional communication and problem-solving skills
- Ability to multitask in high-pressure environments
- Flexible availability including nights/weekends
- Basic computer literacy and cash handling experience