Job Description
Join Grand Oaks Hospitality's award-winning team as a Front Desk Agent in vibrant Louisville, KY! We're urgently seeking passionate hospitality professionals to deliver exceptional guest experiences at our downtown boutique hotel. Enjoy competitive pay, flexible scheduling, and career advancement opportunities in one of Kentucky's most dynamic cities.
Why Join Us?
- Comprehensive training programs
- Employee discounts on hotel stays
- Health benefits for full-time roles
- Positive, team-oriented culture
Responsibilities
- Check in/out guests efficiently with warm, personalized service
- Manage reservations and room assignments using Opera/PMS systemsHandle guest inquiries and resolve issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Market hotel amenities and local attractions
- Uphold brand standards and cleanliness protocols
Qualifications
- 1+ years hotel front desk or customer service experience
- Proficiency with reservation systems (Opera preferred)
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including nights/weekends
- Basic math and cash handling abilities
- Valid driver's license and reliable transportation
- High school diploma or equivalent required