Job Description
Join our award-winning hospitality team at Grand Harbor Hotels Boston! We're seeking passionate individuals to deliver exceptional guest experiences at our iconic waterfront location. As a Front Desk Agent, you'll be the first point of contact for discerning travelers, embodying our commitment to luxury service and local charm. Enjoy competitive benefits, career growth opportunities, and a vibrant work environment in the heart of New England's cultural capital.
Responsibilities
- Check-in/out guests with efficiency and personalized service
- Manage reservations using Opera property management system
- Resolve guest inquiries and concerns with professionalism
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance departments
- Upsell hotel amenities and local experiences
- Maintain security and confidentiality of guest data
Qualifications
- Minimum 2 years hotel front desk experience
- Proficiency in property management systems (Opera preferred)
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including nights/weekends
- Valid Massachusetts hospitality certification
- Strong knowledge of Boston attractions and transportation
- Multilingual abilities (Spanish/French a plus)