Job Description
Join our award-winning team at Grand Hospitality Group as a Front Desk Agent where your passion for exceptional guest service meets competitive weekly pay! We're seeking dynamic professionals to create memorable experiences at our flagship downtown property. Enjoy state-of-the-art facilities, comprehensive benefits, and career advancement opportunities in the heart of Philadelphia's vibrant hospitality scene. Weekly pay available!
Responsibilities
- Deliver exceptional guest check-in/out experiences with warm professionalism
- Manage reservations, room assignments, and billing inquiries
- Coordinate with housekeeping and maintenance teams for seamless operations
- Utilize property management systems (Opera/PMS) efficiently
- Resolve guest concerns promptly and escalate when necessary
- Process payments and maintain accurate financial records
- Conduct property tours and promote hotel amenities
Qualifications
- Minimum 1 year hospitality/customer service experience
- Proficiency in PMS systems (Opera preferred)
- Strong communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Basic math and cash handling accuracy
- Professional appearance and positive attitude
- High school diploma or equivalent required
- Valid Pennsylvania driver's license (if airport transfers needed)