Job Description
Embark on an exciting hospitality journey with Metropolitan Hospitality Group! We're seeking energetic Entry Level Front Desk Agents to deliver exceptional guest experiences at our downtown Seattle properties. This role is perfect for career starters seeking growth opportunities in a dynamic, fast-paced environment. Enjoy competitive pay, comprehensive training, and a supportive team culture. If you're passionate about customer service and ready to work flexible shifts, apply today!
Responsibilities
- Efficiently check in/out guests using property management systems
- Manage reservations, room assignments, and billing inquiries
- Resolve guest concerns with professionalism and empathy
- Coordinate with housekeeping and maintenance teams
- Process payments and maintain accurate financial records
- Provide local recommendations and concierge services
- Uphold brand standards and safety protocols
Qualifications
- High school diploma or equivalent required
- Basic computer proficiency and tech-savviness
- Exceptional communication and interpersonal skills
- Ability to multitask in high-pressure situations
- Flexibility to work evenings, weekends, and holidays
- Positive attitude and professional appearance
- Valid Washington State Food Handler's Card (or willingness to obtain)