Job Description
Join our award-winning team as a Front Desk Agent at Grand Hotel Minneapolis! We're seeking energetic professionals to deliver exceptional guest experiences in our luxury downtown property. This part-time role offers flexible shifts perfect for students or those seeking work-life balance. Enjoy competitive pay, complimentary meals, and opportunities for career growth within our renowned hospitality group.
Responsibilities
- Check in/out guests efficiently using Opera property management system
- Manage reservations and room assignments with precision
- Resolve guest inquiries and complaints with professionalism
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams
- Market hotel amenities and services to guests
- Maintain security protocols and access control
- Prepare shift reports and handover documentation
Qualifications
- High school diploma or equivalent required
- Minimum 1 year hospitality/customer service experience
- Proficiency in property management systems (Opera preferred)
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including nights/weekends
- Strong attention to detail and organizational abilities
- Basic math and cash handling proficiency
- Positive attitude with commitment to service excellence