Job Description
Are you looking for a rewarding career in hospitality with the flexibility of shift work?
Premier Hospitality Solutions is currently seeking a dynamic and professional Front Desk Agent to join our award-winning team in Houston, Texas. We are committed to excellence in guest service and are looking for individuals who take pride in creating memorable experiences.
Join us and enjoy the peace of mind that comes with weekly pay and a supportive work environment. If you have a passion for hospitality and thrive in a fast-paced setting, we invite you to apply today.
Responsibilities
- Greet and welcome guests warmly upon arrival, ensuring a positive first impression.
- Check guests in and out efficiently using property management systems while verifying reservations.
- Manage all incoming phone calls and emails with professionalism, directing inquiries to the appropriate departments.
- Handle guest complaints and requests promptly, utilizing your problem-solving skills to ensure satisfaction.
- Process payments accurately, including cash, credit cards, and checks, and maintain a balanced cash drawer.
- Monitor the lobby and common areas to ensure a clean, safe, and inviting environment for all visitors.
- Collaborate with housekeeping and maintenance teams to ensure rooms are prepared to the highest standards.
- Assist with administrative tasks such as filing, data entry, and managing the lobby kiosk.
Qualifications
- High school diploma or GED is required; post-secondary education in hospitality is a plus.
- Previous experience in a front desk or hospitality role is preferred.
- Strong verbal communication skills and a professional demeanor.
- Proficiency in Microsoft Office Suite and property management software.
- Ability to stand for extended periods and lift moderate amounts of weight (up to 20 lbs).
- Flexibility to work various shifts, including weekends, nights, and holidays.
- A valid driver's license is required.