Job Description
Welcome to The Grand Detroit Hotel, where luxury meets hospitality. We are currently seeking a dedicated and personable Front Desk Agent to join our exceptional team. In this pivotal role, you will serve as the first point of contact for our guests, ensuring their stay is seamless, memorable, and exceeds expectations.
We pride ourselves on our vibrant culture and commitment to excellence. As a Front Desk Agent, you will play a key role in shaping the guest experience from the moment they arrive. If you have a passion for service and thrive in a dynamic environment, we want to hear from you. Apply today and become a part of our legacy!
We pride ourselves on our vibrant culture and commitment to excellence. As a Front Desk Agent, you will play a key role in shaping the guest experience from the moment they arrive. If you have a passion for service and thrive in a dynamic environment, we want to hear from you. Apply today and become a part of our legacy!
Responsibilities
- Welcoming guests warmly upon arrival and ensuring a smooth check-in and check-out process.
- Managing reservations, room assignments, and billing information with precision.
- Answering incoming calls, responding to emails, and addressing guest inquiries promptly.
- Resolving guest complaints and issues with patience, empathy, and professionalism.
- Collaborating with housekeeping and maintenance to ensure room readiness.
- Maintaining a clean and organized front desk area at all times.
Qualifications
- High school diploma or equivalent; college degree preferred.
- Previous experience in hospitality or customer service is required.
- Proficiency in Property Management Systems (PMS) and Microsoft Office Suite.
- Strong verbal and written communication skills.
- Ability to stand for extended periods and lift moderate weight (up to 20 lbs).
- A professional appearance and a positive, friendly attitude.