Job Description
Join our award-winning team as a Front Desk Agent and be the heart of our luxury hotel experience! We're seeking charismatic professionals to deliver exceptional guest service during high-energy weekend shifts. This role offers competitive pay, flexible scheduling, and opportunities for career growth in Chicago's vibrant hospitality scene.
What We Offer:
- Industry-leading compensation + performance bonuses
- Comprehensive training programs
- Employee discounts on hotel stays/dining
- Health benefits for part-time staff
- Free parking and transit assistance
Responsibilities
- Manage seamless guest check-in/check-out processes
- Handle reservations and room assignments with precision
- Resolve guest inquiries and service issues proactively
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Provide local recommendations and concierge services
- Maintain a pristine front desk environment
Qualifications
- 1+ years hospitality/customer service experience
- Exceptional communication and problem-solving skills
- Proficiency in hotel management systems (e.g., Opera)
- Ability to multitask in fast-paced environments
- Flexible availability for weekends/holidays
- Basic knowledge of Microsoft Office Suite
- High school diploma or equivalent required