Job Description
Join our prestigious hospitality team in the heart of Manhattan! We're seeking enthusiastic Front Desk Agents to deliver exceptional guest experiences at our luxury hotel. This entry-level position offers comprehensive training and career growth opportunities in the vibrant NYC hospitality scene. If you're passionate about service and thrive in fast-paced environments, apply today to start your rewarding journey with us.
Responsibilities
- Provide warm, efficient check-in/check-out services to hotel guests
- Manage reservations and room assignments using PMS systems
- Handle guest inquiries and resolve service issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Upsell hotel amenities and services to enhance guest satisfaction
- Maintain a clean, organized front desk area
Qualifications
- High school diploma or equivalent required
- Previous customer service experience preferred
- Strong communication and interpersonal skills
- Basic computer proficiency with reservation systems
- Ability to multitask in high-pressure situations
- Professional appearance and positive attitude
- Flexible availability including weekends and holidays
- Valid work authorization in the United States