Job Description
Join our award-winning luxury hotel in the heart of Raleigh, NC! We're seeking passionate hospitality professionals to deliver exceptional guest experiences. Enjoy competitive compensation, comprehensive benefits, and growth opportunities in a dynamic environment. Perfect for career-driven individuals seeking stability in the thriving Raleigh hospitality scene. Apply today to become part of our renowned team!
Responsibilities
- Deliver exceptional guest service during check-in, check-out, and throughout the guest stay
- Manage reservations, room assignments, and special guest requests with precision
- Coordinate with housekeeping, maintenance, and F&B departments for seamless operations
- Resolve guest inquiries and complaints promptly while maintaining brand standards
- Execute daily front desk procedures including billing and payment processing
- Assist with event setup and VIP guest preparations as required
- Maintain accurate records of guest feedback and operational metrics
Qualifications
- Minimum 2 years hotel or luxury hospitality experience preferred
- Proven customer service excellence with attention to detail
- Ability to work flexible shifts including nights, weekends, and holidays
- Proficient in property management systems (e.g., Opera, Amadeus)
- Strong communication and conflict resolution skills
- High school diploma or equivalent required; hospitality degree preferred
- Valid North Carolina driver's license (if required for shuttle duties)
- Ability to lift 25 lbs and stand for extended periods