Job Description
Join our award-winning luxury hotel in the heart of San Diego's vibrant Gaslamp Quarter as a Front Desk Agent! We're seeking a dynamic hospitality professional to deliver exceptional guest experiences while showcasing San Diego's coastal charm. This full-time role offers competitive compensation, growth opportunities, and a chance to be part of a team celebrated for its commitment to excellence.
Our ideal candidate thrives in fast-paced environments, possesses exceptional communication skills, and takes pride in creating memorable moments for our international clientele. Enjoy complimentary parking, employee discounts, and a supportive work culture that values your professional development.
Responsibilities
- Manage seamless check-in/out processes for 150+ daily guests
- Handle reservation modifications and special requests with precision
- Resolve guest concerns using conflict resolution best practices
- Collaborate with housekeeping and maintenance teams for optimal operations
- Process payments and maintain accurate financial records
- Promote hotel amenities and local attractions to enhance guest experiences
- Maintain confidentiality of guest information and sensitive data
Qualifications
- 2+ years hotel front desk or customer service experience
- Proficiency in Opera PMS or similar property management systems
- Exceptional multitasking abilities in high-volume environments
- Strong command of English and Spanish (bilingual preferred)
- Valid California driver's license and clean driving record
- Availability to work weekends, holidays, and flexible shifts
- Professional appearance and polished communication skills
- Knowledge of San Diego attractions and transportation options