Job Description
Join our award-winning hospitality team as a Front Desk Agent at the Grand Mesa Hotel & Resort! We're seeking a passionate professional to deliver exceptional guest experiences in Mesa's vibrant tourism hub. This full-time role offers competitive compensation, comprehensive benefits, and growth opportunities within our luxury property. If you thrive in fast-paced environments and take pride in creating memorable stays, apply today to become the welcoming face of our hotel!
Responsibilities
- Manage guest check-ins/checkouts efficiently with our PMS system
- Handle reservation inquiries, modifications, and confirmations
- Resolve guest concerns promptly with service excellence
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Market hotel amenities and local attractions
- Uphold safety and security protocols
Qualifications
- 1+ years hotel front desk or customer service experience
- Proficiency in Opera or similar PMS systems
- Exceptional communication and problem-solving skills
- Ability to multitask in high-pressure situations
- Basic knowledge of Mesa attractions and transportation
- Flexible availability including nights/weekends
- Valid AZ driver's license preferred