Job Description
Join our award-winning downtown Milwaukee hotel as a Front Desk Agent! We're seeking energetic professionals to deliver exceptional guest experiences during evening and overnight shifts. Enjoy competitive pay, comprehensive benefits, and a dynamic team environment. Relocation assistance available! If you thrive in fast-paced hospitality settings and value work-life balance through shift-based scheduling, apply today to become part of Milwaukee's premier hospitality team.
Responsibilities
- Manage guest check-in/check-out processes with efficiency and professionalism
- Handle reservation inquiries, room assignments, and billing discrepancies
- Respond to guest requests and resolve issues promptly
- Operate property management systems (PMS) and maintain accurate records
- Coordinate with housekeeping and maintenance teams for guest satisfaction
- Process payments and manage cash handling procedures
- Uphold brand standards and safety protocols during all shifts
Qualifications
- Minimum 1 year front desk or customer service experience
- Proficiency with hotel management software (e.g., Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- High school diploma or equivalent required
- Basic knowledge of Milwaukee attractions and transportation
- Valid driver's license preferred
- First Aid/CPR certification a plus