Job Description
Join our award-winning downtown Nashville hotel as a Front Desk Agent and be the first point of contact for our guests! We're urgently seeking dynamic individuals with exceptional customer service skills to deliver memorable experiences in Music City's vibrant hospitality scene. Enjoy competitive pay, flexible scheduling, and career growth opportunities in one of Tennessee's premier destinations.
What We Offer:
- Comprehensive training program
- Employee discounts on hotel stays and dining
- Health benefits (full-time positions)
- 401(k) matching program
- Opportunities for advancement
Responsibilities
- Check in/out guests efficiently while maintaining warm, professional demeanor
- Manage reservations and room assignments using Opera property management system
- Handle guest inquiries, requests, and complaints with swift resolution
- Process payments, manage cash floats, and reconcile daily transactions
- Coordinate with housekeeping and maintenance teams for guest needs
- Market hotel amenities and local attractions to enhance guest experience
- Maintain accurate guest records and confidential information
Qualifications
- High school diploma or equivalent required
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in property management systems (Opera preferred)
- Strong communication and conflict resolution skills
- Ability to multitask in fast-paced environment
- Basic knowledge of Nashville attractions and events
- Flexible availability including nights, weekends, and holidays
- Valid Tennessee driver's license preferred