Job Description
Join our award-winning team at Harborview Hotel Group, where we celebrate Boston's vibrant culture through exceptional hospitality. We're seeking energetic Front Desk Agents to deliver memorable guest experiences with our innovative weekly pay system. Enjoy competitive benefits, career growth opportunities, and the chance to work in Boston's premier waterfront location. Perfect for hospitality professionals seeking financial stability and community connection.
Responsibilities
- Manage guest check-in/check-out processes with efficiency and warmth
- Handle reservation inquiries and modify bookings using Opera PMS
- Resolve guest concerns promptly while maintaining service standards
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Upsell hotel amenities and local attractions
- Maintain organized guest profiles and preference data
Qualifications
- 1+ years hotel front desk or customer service experience
- Proficiency with hotel management systems (Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including weekends/holidays
- High school diploma or equivalent required
- Basic knowledge of Boston area attractions and transportation
- Valid Massachusetts driver's license (preferred)
- Positive attitude and problem-solving mindset