Job Description
Join our award-winning hospitality team at Grand Plaza Hotel in downtown Cleveland! We're seeking a charismatic Front Desk Agent to deliver exceptional guest experiences while managing check-in/check-out processes. This is a fantastic opportunity to build your career in luxury hospitality with flexible scheduling and competitive benefits. If you thrive in fast-paced environments and take pride in creating memorable moments for travelers, apply today!
Responsibilities
- Manage seamless guest check-in/check-out processes using hotel property management systems
- Handle reservation inquiries, modifications, and room assignments with precision
- Resolve guest concerns promptly and escalate complex issues to management
- Process payments accurately and maintain secure cash handling procedures
- Coordinate with housekeeping, maintenance, and valet departments
- Execute upselling strategies for room upgrades and amenities
- Maintain detailed records of guest preferences and special requests
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency with hotel property management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to multitask effectively during peak check-in periods
- Valid Ohio driver's license and reliable transportation
- Flexible availability including weekends, evenings, and holidays
- Basic knowledge of Cleveland attractions and transportation
- High school diploma or equivalent required