Job Description
Join our award-winning team at Grand Mountain Hospitality, where exceptional guest experiences meet mountain adventure! We're seeking passionate Front Desk Agents to be the welcoming face of our luxury resort in Colorado Springs. This entry-level role offers growth opportunities, competitive benefits, and the chance to work in one of America's most breathtaking destinations. Perfect for hospitality newcomers eager to build a career in premium guest services.
Responsibilities
- Deliver warm, personalized check-in/check-out experiences for resort guests
- Manage room reservations, billing inquiries, and guest requests with precision
- Maintain accurate guest records and reservation systems
- Coordinate with housekeeping and maintenance teams for seamless operations
- Resolve guest concerns promptly and professionally
- Process payments and manage cash drawer with accuracy
- Act as local tourism ambassador for Colorado Springs attractions
Qualifications
- High school diploma or equivalent required
- 0-2 years customer service experience preferred
- Strong communication and problem-solving skills
- Ability to work flexible shifts including weekends/holidays
- Basic computer proficiency with reservation systems
- Professional appearance and positive demeanor
- Valid driver's license (for local errands)
- Spanish fluency a plus