Job Description
Join our award-winning luxury hotel in the heart of San Antonio! As a Front Desk Agent, you'll be the first point of contact for our international guests, creating unforgettable experiences while showcasing the best of San Antonio's vibrant culture. Enjoy competitive benefits, career growth opportunities, and a dynamic team environment.
Responsibilities
- Check-in/out guests with efficiency and exceptional service
- Manage reservations and room assignments
- Handle guest inquiries and resolve issues promptly
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams
- Upsell hotel amenities and local attractions
- Maintain a clean and organized lobby area
Qualifications
- Minimum 1 year hospitality experience preferred
- Strong customer service orientation
- Proficient in hotel management software (Opera, etc.)
- Excellent communication and problem-solving skills
- Ability to work flexible shifts including weekends
- Bilingual (English/Spanish) highly valued
- Valid Texas driver's license