Job Description
Join the heart of hospitality at Grand Hotel Seattle! We're seeking charismatic Front Desk Agents to create unforgettable guest experiences in our luxury downtown property. As the first point of contact, you'll embody our commitment to excellence while handling check-ins, managing reservations, and resolving inquiries with professionalism. Enjoy competitive pay, comprehensive benefits, and career advancement opportunities in Seattle's vibrant tourism industry.
Responsibilities
- Seamlessly manage guest check-in/check-out procedures with efficiency and warmth
- Handle reservation modifications, cancellations, and room assignments
- Resolve guest inquiries and concerns with proactive problem-solving
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance departments for guest requests
- Utilize property management systems (Opera/PMS) effectively
- Uphold brand standards through exceptional service delivery
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in property management systems (Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Valid Washington State Food Handler's Card preferred
- Flexible availability including nights, weekends, and holidays
- Basic knowledge of Seattle attractions and transportation
- Positive attitude with attention to detail