Job Description
Join our award-winning team at Grand Plaza Hotel & Suites as a Front Desk Agent and enjoy the stability of weekly pay while delivering exceptional guest experiences in the heart of Fort Worth! We're seeking charismatic professionals to serve as the first point of contact for our international clientele. If you thrive in fast-paced environments and possess a passion for hospitality, this role offers immediate growth opportunities and a competitive benefits package. Experience the energy of Fort Worth's vibrant downtown while building a rewarding career in hotel management.
Responsibilities
- Efficiently manage guest check-in/check-out processes using PMS systems
- Handle reservation inquiries, modifications, and room assignments
- Resolve guest concerns with empathy and proactive problem-solving
- Process payments, maintain accurate cash handling procedures
- Coordinate with housekeeping and maintenance teams for guest requests
- Market hotel amenities and local attractions to enhance guest stays
- Maintain detailed records of guest feedback and operational incidents
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years experience in customer service or hotel operations
- Proficiency with hotel management software (e.g., Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Flexible availability including nights, weekends, and holidays
- Basic math skills for financial transactions
- Valid Texas driver's license (for occasional errands)