Job Description
Join our award-winning team at the Grand Plaza Hotel! We're seeking a dynamic Night Shift Front Desk Agent to deliver exceptional guest experiences during evening hours. This critical role ensures seamless operations while creating memorable stays for our international clientele. Enjoy competitive pay, comprehensive benefits, and career growth in Kansas City's premier hospitality destination.
Responsibilities
- Manage guest check-ins/checkouts with efficiency and warmth
- Handle reservation modifications and VIP requests
- Resolve guest concerns promptly with creative solutions
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and security teams
- Execute night audit procedures
- Maintain a secure and welcoming lobby environment
Qualifications
- 1+ years hotel front desk experience required
- Exceptional communication and conflict resolution skills
- Proficiency with Opera or PMS systems
- Ability to multitask during high-volume periods
- Flexible schedule including weekends/holidays
- Basic knowledge of Kansas City attractions
- Valid Missouri driver's license preferred