Job Description
Join our award-winning luxury hotel in the heart of Los Angeles as a Front Desk Agent! We're seeking a charismatic hospitality professional to deliver exceptional guest experiences at our prestigious downtown location. This full-time role offers competitive compensation, comprehensive benefits, and career growth opportunities within a globally recognized brand. If you thrive in fast-paced environments and possess a passion for creating memorable moments, apply today to become the welcoming face of our iconic property.
Responsibilities
- Check in/out guests efficiently while maintaining accurate reservation records
- Handle guest inquiries and resolve service issues with professionalism
- Process payments and manage cash drawer with precision
- Coordinate with housekeeping and maintenance departments for seamless operations
- Utilize PMS systems to manage room assignments and availability
- Upsell hotel amenities and services to enhance guest experiences
- Maintain a clean and organized front desk area
Qualifications
- Minimum 2 years hospitality front desk experience
- Proficiency in Opera or similar property management systems
- Exceptional communication and multitasking abilities
- Strong problem-solving and conflict resolution skills
- Valid California driver's license preferred
- Ability to work flexible shifts including nights/weekends
- Fluency in English; Spanish proficiency highly valued
- High school diploma or equivalent required