Job Description
Welcome to The Westin Gaslamp Quarter, where luxury meets the vibrant heart of downtown San Diego. We are currently seeking a dynamic and professional Front Desk Agent to join our dedicated team. As the first point of contact for our guests, you will play a pivotal role in creating memorable experiences and upholding our high standards of hospitality.
In this role, you will manage the front desk operations with efficiency and grace, ensuring that every guest feels valued from the moment they arrive. We offer a competitive compensation package, comprehensive benefits, and a collaborative work environment in one of the city's most exciting locations.
Responsibilities
- Greet and welcome guests warmly upon arrival, ensuring a positive first impression.
- Check guests in and out efficiently, accurately handling all payments and processing.
- Answer phones and respond to emails promptly, addressing inquiries and resolving issues.
- Assist with luggage handling and valet coordination when necessary.
- Maintain the cleanliness and organization of the front desk and lobby area.
- Handle guest complaints or special requests with empathy and professionalism.
- Collaborate with housekeeping and maintenance to ensure room readiness.
Qualifications
- High school diploma or equivalent; hospitality degree preferred.
- Previous experience as a Front Desk Agent or in a similar customer service role.
- Proficiency in hotel property management systems (PMS) is a plus.
- Excellent verbal communication and interpersonal skills.
- Ability to work flexible shifts, including weekends and holidays.
- Professional appearance and demeanor at all times.