Job Description
Join the Premier Hospitality Team in Atlanta, Illinois!
We are seeking a dedicated and enthusiastic Hotel Front Desk Agent to join our prestigious hotel group. If you thrive in a fast-paced environment and love providing exceptional guest experiences, this is the perfect opportunity for you. We offer a competitive hourly rate and a dynamic work atmosphere for our weekend shifts.
As a vital member of our front-of-house team, you will be the face of our hotel, ensuring our guests feel welcomed, valued, and well-cared for from the moment they arrive until they check out.
Responsibilities
- Greet guests warmly upon arrival and assist with check-in and check-out procedures efficiently and accurately.
- Manage incoming calls and emails, responding to guest inquiries regarding amenities, local attractions, and reservation details.
- Process payments, handle cash transactions, and balance the daily shift report to ensure financial accuracy.
- Maintain the cleanliness and organization of the front desk area, lobby, and public spaces to meet high aesthetic standards.
- Handle guest complaints or special requests immediately, escalating issues to management when necessary to ensure 100% guest satisfaction.
- Ensure the security of the hotel premises by monitoring key cards and verifying guest identities.
Qualifications
- High school diploma or GED is required; previous hospitality or customer service experience is highly preferred.
- Must be available to work weekends (Saturday and Sunday) consistently.
- Strong verbal communication skills with a friendly and professional demeanor.
- Proficiency in computer systems, specifically Property Management Systems (PMS), is a plus.
- Ability to stand for extended periods and perform physical tasks such as lifting luggage or pushing carts.
- Must possess a valid driver's license and have a clean driving record.