Job Description
Join our award-winning hospitality team at Grand Plaza Hotel in the heart of downtown San Jose! We're seeking a dynamic Front Desk Agent to deliver exceptional guest experiences while managing all front desk operations. This is an immediate hire opportunity for passionate professionals who thrive in fast-paced environments. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in one of California's most vibrant cities.
What We Offer: Flexible scheduling, paid training, health benefits, employee discounts, and a supportive team culture. Work in a modern facility with cutting-edge technology and a commitment to excellence.
Responsibilities
- Efficiently check-in/check-out guests using hotel management systems
- Manage reservations, room assignments, and billing inquiries
- Resolve guest complaints with professionalism and empathy
- Coordinate with housekeeping, maintenance, and valet services
- Process payments and maintain accurate financial records
- Provide local recommendations and concierge services
- Uphold brand standards through attentive guest interactions
Qualifications
- High school diploma or equivalent required
- 1+ years hospitality or customer service experience
- Proficiency in reservation systems (Opera, Fidelio, etc.)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Multilingual skills (Spanish/English) preferred
- Valid CA driver's license (if required for shuttle duties)