Job Description
Join our award-winning team as a Front Desk Agent at our flagship luxury hotel in the heart of Los Angeles! We're urgently seeking dynamic professionals to deliver exceptional guest experiences through 24/7 shift operations. This is your opportunity to shine in a fast-paced environment while advancing your hospitality career.
Responsibilities
- Manage guest check-in/check-out processes with precision and warmth
- Handle reservation inquiries, modifications, and cancellations
- Resolve guest complaints and escalate issues to management
- Process payments and maintain accurate financial records
- Coordinate with housekeeping, maintenance, and security teams
- Operate hotel management systems (PMS) efficiently
- Provide local area recommendations and assistance
Qualifications
- Minimum 1 year front desk or hospitality experience
- Proficiency in hotel management systems (Opera, etc.)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts (nights, weekends, holidays)
- Strong attention to detail and multitasking ability
- Basic knowledge of Los Angeles attractions and services
- Valid California driver's license preferred