Job Description
Join our award-winning team at Grand Manhattan Hospitality as a Front Desk Agent! We're seeking passionate individuals to deliver exceptional guest experiences in the heart of NYC. This entry-level role offers flexible shift schedules and rapid career growth within our luxury hotel chain. If you thrive in fast-paced environments and love making people feel welcome, this is your perfect starting point in hospitality.
Responsibilities
- Check in/out guests efficiently using our property management system
- Manage reservations and handle billing inquiries with precision
- Coordinate with housekeeping and maintenance teams for guest requests
- Process payments and maintain accurate financial records
- Act as primary point of contact for guest concerns and emergencies
- Promote hotel amenities and local attractions to enhance guest experiences
- Maintain a clean and organized front desk area
Qualifications
- High school diploma or equivalent; hospitality certification a plus
- Excellent communication and interpersonal skills
- Basic proficiency with hotel management software (e.g., Opera, Amadeus)
- Ability to multitask in high-pressure situations
- Strong attention to detail and organizational abilities
- Flexible availability including nights, weekends, and holidays
- Previous customer service experience preferred but not required
- Professional appearance and positive attitude