Job Description
Join our award-winning luxury hotel in the heart of Charlotte and lead a dynamic team to deliver exceptional guest experiences. We're seeking a passionate Hotel Manager to drive operational excellence, enhance revenue streams, and cultivate a culture of hospitality excellence. Enjoy competitive compensation, comprehensive benefits, and growth opportunities within a top-tier hospitality group.
Responsibilities
- Oversee daily hotel operations including front desk, housekeeping, and guest services
- Develop and implement strategic initiatives to maximize occupancy and revenue
- Lead, mentor, and train staff to uphold brand standards and service excellence
- Manage budget forecasting, financial reporting, and cost control measures
- Address guest concerns promptly and ensure exceptional service delivery
- Collaborate with marketing team to promote hotel offerings and events
- Ensure compliance with health, safety, and regulatory standards
Qualifications
- Bachelor's degree in Hospitality Management or related field
- 5+ years of progressive hotel management experience
- Proven track record in revenue management and P&L oversight
- Strong leadership skills with ability to inspire diverse teams
- Exceptional problem-solving and conflict resolution abilities
- Deep knowledge of hospitality industry trends and best practices
- Valid North Carolina hospitality certification preferred
- Proficiency in hotel management software (Opera, etc.)