Job Description
Join our award-winning hospitality team at Austin Luxury Hotels Group, where we redefine guest experiences in the heart of Texas. As a Guest Experience Manager, you'll be the cornerstone of our commitment to excellence, creating memorable stays for international travelers and corporate clients. We offer competitive benefits, career growth opportunities, and a vibrant work culture in one of America's most dynamic cities.
Responsibilities
- Deliver exceptional guest service through personalized interactions and anticipatory service
- Train and mentor front desk staff on luxury service standards and problem resolution
- Oversee daily operations including check-in/check-out, VIP guest coordination, and complaint resolution
- Collaborate with housekeeping, concierge, and F&B departments for seamless guest experiences
- Analyze guest feedback and implement service improvement initiatives
- Manage room inventory and optimize occupancy rates through strategic planning
- Uphold brand standards and safety protocols across all guest touchpoints
Qualifications
- 3+ years in luxury hotel management with proven guest experience leadership
- Expertise in Opera or similar property management systems
- Strong conflict resolution and emotional intelligence skills
- Bachelor's degree in Hospitality or relevant field preferred
- Fluency in English; Spanish proficiency highly valued
- Ability to work flexible shifts including nights, weekends, and holidays
- Valid Texas Food Handler and TABC certifications
- Exceptional attention to detail and organizational prowess