Job Description
Launch your hospitality career in the heart of Detroit! Grand River Hotel Group is seeking enthusiastic individuals with no prior experience to join our award-winning team. We provide comprehensive training programs and career advancement opportunities for motivated team players. Enjoy competitive benefits, flexible scheduling options, and a supportive work environment in one of Detroit's premier hospitality destinations. Perfect for recent graduates or career changers looking to enter the thriving hotel industry.
Responsibilities
- Deliver exceptional guest experiences through personalized check-in/check-out services
- Manage reservations and room assignments using our proprietary hotel management system
- Respond promptly to guest inquiries and resolve service issues with professionalism
- Collaborate with housekeeping, maintenance, and food service departments
- Maintain accurate guest records and confidential information
- Process payments and handle cash/credit transactions securely
- Conduct regular property inspections to ensure safety standards
Qualifications
- No prior hotel or hospitality experience required
- High school diploma or equivalent (GED)
- Strong communication and interpersonal skills
- Basic computer proficiency with willingness to learn new systems
- Ability to work flexible shifts including nights, weekends, and holidays
- Attention to detail and problem-solving abilities
- Positive attitude and commitment to guest satisfaction
- Must pass background check and drug screening