Job Description
Join Minneapolis's premier luxury hotel and become the heart of our guest experience! We're seeking charismatic Front Desk Agents to deliver exceptional service in our vibrant downtown location. As the first point of contact, you'll create memorable moments for international travelers and business guests alike. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in one of America's most dynamic cities.
Our award-winning team thrives on hospitality excellence, and we invest in your success through continuous training and development. Work in a stunning Art Deco-inspired setting where every day brings new connections and rewarding challenges. If you're passionate about creating unforgettable guest experiences, apply today to join our family!
Responsibilities
- Check guests in/out efficiently using hotel management systems while maintaining a warm, welcoming demeanor
- Handle guest inquiries, requests, and complaints with professionalism and problem-solving skills
- Process payments accurately and manage billing discrepancies
- Coordinate with housekeeping, valet, and dining teams to ensure seamless guest experiences
- Execute checklists and maintain front desk organization
- Upsell room upgrades, dining packages, and local attractions
- Utilize yield management principles to maximize occupancy
Qualifications
- Minimum 1 year hotel or high-end customer service experience
- Exceptional communication and interpersonal skills
- Proficiency in hotel management systems (Opera, Cloudbeds)
- Ability to multitask in fast-paced environments
- Basic financial reconciliation knowledge
- Flexibility to work evenings, weekends, and holidays
- Valid Minnesota hospitality/serving permit
- Professional appearance and positive attitude