Job Description
Join our award-winning hospitality team at Grand Harbor Hotels as an Entry-Level Front Desk Agent! We're seeking energetic professionals to create memorable guest experiences while working dynamic shift schedules. This role is perfect for career-starters looking to grow in the luxury hospitality industry with competitive pay and comprehensive benefits.
Responsibilities
- Manage guest check-ins/checkouts with efficiency and warmth
- Handle reservation modifications and inquiries via phone/email
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams
- Resolve guest concerns promptly and professionally
- Uphold brand standards in all guest interactions
- Operate property management systems (e.g., Opera, Fidelio)
Qualifications
- High school diploma or equivalent
- 0-2 years customer service experience
- Strong communication and conflict resolution skills
- Proficiency with Microsoft Office and hotel software
- Flexible availability for day/night/weekend shifts
- Basic math and cash handling abilities
- Ability to stand for extended periods
- Positive attitude and problem-solving mindset