Job Description
Join our award-winning hospitality team at The Grand Austin Hotel as a Front Desk Agent! We're seeking enthusiastic individuals with a passion for customer service to create memorable experiences for our guests. No prior hotel experience required – we provide comprehensive training to set you up for success. Enjoy a vibrant downtown location, competitive benefits, and opportunities for career growth in one of America's most dynamic cities.
Responsibilities
- Deliver exceptional guest service through check-in/out procedures and concierge support
- Manage room reservations and optimize occupancy through strategic upselling
- Handle guest inquiries and resolve issues with professionalism and empathy
- Maintain accurate billing records and process payments efficiently
- Collaborate with housekeeping and maintenance teams to ensure seamless operations
- Uphold brand standards through cleanliness and professional appearance
Qualifications
- High school diploma or equivalent (GED)
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Ability to work flexible shifts including evenings/weekends
- Proficiency with basic computer systems and reservation software
- Positive attitude and willingness to learn new skills
- Must be authorized to work in the United States