Job Description
Join our award-winning hospitality team at Grand Horizon Hotel & Resort, Miami's premier luxury destination! We're urgently seeking charismatic Front Desk Agents to deliver exceptional guest experiences in our vibrant coastal setting. This is your opportunity to shine in a high-energy environment where your passion for service creates lasting memories. Enjoy competitive compensation, comprehensive benefits, and career growth in one of America's most dynamic cities. Apply today and become the face of Miami's hospitality excellence!
Responsibilities
- Manage check-in/check-out processes with precision and warmth
- Handle guest inquiries, requests, and complaints with professionalism
- Process reservations and room assignments using Opera PMS
- Coordinate with housekeeping, maintenance, and valet teams
- Upsell hotel amenities, dining packages, and local experiences
- Maintain accurate billing and payment documentation
- Uphold brand standards and safety protocols
Qualifications
- 1+ years of front desk or hospitality experience required
- Proficiency in hotel management systems (Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Valid Florida driver's license (for valet coordination)
- Spanish fluency highly valued
- Flexible availability including nights/weekends
- Positive attitude with guest-first mindset