Job Description
Join our award-winning luxury hotel in the heart of Washington DC! We're urgently seeking charismatic Front Desk Agents to deliver exceptional guest experiences at our prestigious location. As the first point of contact, you'll embody our commitment to excellence while handling check-ins, managing reservations, and solving guest inquiries with professionalism and warmth. Enjoy competitive pay, comprehensive benefits, and opportunities for career growth in one of America's most vibrant hospitality scenes.
Responsibilities
- Efficiently manage guest check-in/check-out processes using Opera PMS system
- Handle reservation modifications, cancellations, and room assignments
- Resolve guest inquiries and complaints with proactive problem-solving
- Process payments and manage billing discrepancies accurately
- Coordinate with housekeeping, concierge, and security teams
- Execute upselling strategies for room upgrades and premium services
- Maintain detailed records of guest preferences and special requests
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with property management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Valid driver's license and reliable transportation
- Professional appearance and polished interpersonal demeanor
- Basic knowledge of DC metropolitan area attractions and transportation