Job Description
Join our award-winning team at Grand Plaza Hotel Chicago, where exceptional guest experiences begin at the front desk! We're seeking a charismatic Front Desk Agent to be the welcoming face of our luxury property in the heart of downtown. This full-time role offers competitive benefits, career growth opportunities, and a dynamic work environment in one of America's most vibrant cities. If you thrive in fast-paced settings and possess a passion for hospitality excellence, apply today to become part of our renowned service culture!
Responsibilities
- Deliver exceptional guest check-in/check-out experiences with efficiency and warmth
- Manage room reservations, inquiries, and guest requests via phone and in-person
- Process payments, handle cash transactions, and maintain accurate billing records
- Collaborate with housekeeping, concierge, and security teams for seamless operations
- Resolve guest concerns promptly and escalate complex issues to management
- Maintain property security protocols and manage key systems
- Upsell hotel amenities and services to enhance guest satisfaction
- Prepare daily reports and maintain accurate guest information systems
Qualifications
- Minimum 1 year hotel front desk or high-volume customer service experience
- Proficiency in property management systems (Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments during peak hours
- Strong attention to detail and organizational abilities
- Basic knowledge of Chicago attractions and transportation
- Valid Illinois hospitality certification preferred
- Flexible availability including nights, weekends, and holidays