Job Description
Join our award-winning team at Grand Plaza Hotel, a premier luxury destination in the heart of downtown Seattle. We're seeking passionate hospitality professionals to deliver exceptional guest experiences in a vibrant urban setting. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in one of America's most dynamic cities.
Responsibilities
- Deliver exceptional guest service through personalized check-in/out experiences
- Manage reservations and optimize room inventory using property management systems
- Coordinate with housekeeping, maintenance, and food service departments
- Resolve guest inquiries and concerns with professionalism and empathy
- Execute upselling strategies to enhance revenue and guest satisfaction
- Maintain accurate records of guest preferences and special requests
- Adhere to all safety, health, and brand compliance standards
Qualifications
- Minimum 2 years of hotel or hospitality experience required
- Proficiency in property management systems (e.g., Opera, Fidelio)
- Exceptional communication and interpersonal skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Valid Washington State Food Handler's Card (or obtain within 30 days)
- Strong problem-solving abilities under pressure
- Attention to detail and organizational excellence