Job Description
Join Cleveland's premier hospitality destination as a Front Desk Agent and become the heart of our guest experience! At Grand Plaza Cleveland, we're seeking passionate professionals to deliver exceptional service to our discerning travelers. Enjoy a vibrant downtown location, competitive benefits, and opportunities for career advancement in one of Ohio's most dynamic cities.
As the first point of contact, you'll embody our commitment to excellence while creating memorable stays. We offer comprehensive training, a supportive team environment, and the chance to grow within our award-winning hotel group. Perfect for hospitality enthusiasts who thrive in fast-paced settings!
Responsibilities
- Provide exceptional guest check-in/check-out experiences with efficiency and warmth
- Manage reservations, room assignments, and billing inquiries with precision
- Resolve guest concerns promptly and professionally, exceeding expectations
- Coordinate with housekeeping, maintenance, and dining departments seamlessly
- Utilize property management systems to maintain accurate guest records
- Upsell hotel amenities and services to enhance guest satisfaction
- Conduct safety inspections and emergency procedures training drills
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in Opera, Fosse, or similar property management systems
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Valid Ohio driver's license (for airport shuttle duties)
- Flexible availability including nights, weekends, and holidays
- Basic knowledge of Cleveland attractions and transportation
- High school diploma or equivalent required