Job Description
Join the vibrant hospitality team at Grand Plaza Hotel Columbus as a Front Desk Agent! We're seeking energetic, customer-focused individuals to be the first point of contact for our guests. No prior experience required – we provide comprehensive training to set you up for success. Enjoy competitive pay, flexible scheduling, and opportunities for career growth in a dynamic downtown location. If you're passionate about creating exceptional guest experiences and thrive in fast-paced environments, apply today!
Responsibilities
- Warmly greet and assist all guests with check-in/check-out processes
- Manage reservations, room assignments, and billing inquiries
- Address guest concerns promptly with solutions-focused approach
- Coordinate with housekeeping, maintenance, and valet services
- Process payments and maintain accurate financial records
- Operate hotel management systems (training provided)
- Uphold brand standards and safety protocols
- Collaborate with team members to ensure seamless operations
Qualifications
- High school diploma or equivalent (required)
- No experience necessary – training provided!
- Exceptional communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Proficiency with basic computer systems
- Ability to multitask in a fast-paced environment
- Positive attitude and customer-first mindset
- Flexible availability including evenings/weekends