Job Description
Join our award-winning hospitality team at Grand Plaza Hotel, where we create unforgettable guest experiences in the heart of downtown Los Angeles. We're seeking dynamic individuals to represent our brand as Front Desk Agents during evening and weekend shifts. This role is perfect for students or professionals seeking flexible hours while developing valuable customer service expertise.
As the first point of contact, you'll embody our commitment to excellence through warm interactions, efficient check-ins/out, and seamless problem-solving. Enjoy competitive pay, complimentary meals during shifts, and opportunities for advancement within our luxury hotel chain.
Responsibilities
- Manage guest check-ins/check-outs with precision and professionalism
- Handle reservation inquiries and modify bookings using PMS systems
- Resolve guest concerns promptly and escalate complex issues appropriately
- Process payments and maintain accurate financial records
- Coordinate with housekeeping, maintenance, and security teams
- Provide local recommendations to enhance guest experiences
- Maintain a clean and organized lobby environment
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- Minimum 1 year customer service or front desk experience
- Exceptional communication and multitasking abilities
- Proficiency with hotel management software (Opera, etc.)
- Ability to work flexible shifts including nights, weekends, and holidays
- Strong problem-solving and conflict resolution skills
- Basic math and cash handling proficiency
- Fluent English; additional languages highly valued