Job Description
Launch your hospitality career with no experience required! Grand Hospitality Group is seeking enthusiastic Front Desk Agents to deliver exceptional guest experiences at our premium Raleigh location. If you're a people-person with a passion for service and a desire to grow, this is your perfect entry point into the thriving hospitality industry.
Responsibilities
- Check in/out guests efficiently with warm, professional demeanor
- Manage reservations, billing inquiries, and guest requests
- Maintain lobby cleanliness and ensure seamless communication with housekeeping
- Utilize hotel management software (training provided)
- Resolve guest concerns promptly and escalate when necessary
- Collaborate with cross-departmental teams for exceptional service
- Process payments and handle cash/credit transactions accurately
Qualifications
- High school diploma or equivalent (no experience required)
- Excellent verbal communication and active listening skills
- Strong problem-solving abilities and attention to detail
- Proficient in basic computer applications
- Ability to multitask in a fast-paced environment
- Positive attitude and commitment to teamwork
- Flexible availability including weekends and holidays
- Valid North Carolina driver's license preferred