Job Description
Join our award-winning hospitality team as a Front Desk Agent at Grand Plaza Hotel! We're seeking energetic, customer-focused individuals to create memorable guest experiences. No prior experience required – we provide comprehensive training to kickstart your career in hospitality. Enjoy competitive pay, flexible scheduling, and opportunities for growth within our expanding hotel chain. Located in the heart of downtown Albuquerque, you'll be at the center of New Mexico's vibrant tourism scene.
Responsibilities
- Provide exceptional guest check-in/check-out services using PMS systems
- Manage reservations and room assignments efficiently
- Handle guest inquiries with professionalism and local knowledge
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Resolve guest complaints promptly and effectively
- Uphold brand standards and safety protocols
Qualifications
- No experience required – training provided
- Strong communication and interpersonal skills
- Basic computer literacy and comfort with technology
- Ability to multitask in a fast-paced environment
- Positive attitude and customer-first mindset
- Must be available for flexible shifts (nights, weekends, holidays)
- High school diploma or equivalent