Job Description
Join our award-winning hospitality team in the heart of Louisville, KY! We're seeking energetic Front Desk Agents with a passion for exceptional guest experiences. Enjoy weekly pay, flexible shift schedules, and career growth opportunities in a dynamic environment. Perfect for professionals seeking stability in the hospitality industry with immediate start dates available.
Responsibilities
- Manage guest check-in/check-out procedures with speed and accuracy
- Handle reservations, billing inquiries, and payment processing
- Resolve guest complaints promptly while maintaining service excellence
- Coordinate housekeeping and maintenance requests
- Maintain property security protocols and key systems
- Act as primary information resource for local attractions
- Perform nightly audit reports and financial reconciliation
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years front desk or customer service experience
- Proficiency with hotel management software (e.g., Opera, PMS)
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including nights/weekends/holidays
- Basic math skills for financial transactions
- Valid driver's license and reliable transportation